ON AIR
NO LIMITS
Elaine Jacobs
11:00 - 13:00

JOBLINE

Company

Amazing Skills

Application date

13.05.2022

Vacant position

ADMINISTRATION CUSTOMER SERVICE

Work description

Night and Early Morning Work Hours: In South African time, your start time will usually be 11pm or 12am - Sunday night, Mon night, Tues night, Wednes night, Thurs night. (Working in Australian normal weekday hours) Work From Home: You will need a suitable workspace at home where you can make phone calls and zoom calls throughout your work hours, where others will not interrupt you and where you can speak freely without worrying about waking people up. (Work From Home) General Administration & Customer Support In this role you will be responsible for making sure that everyone has what they need to thrive. You will be responsible for playing a role in the general administration of the organisation. You will often be be the first point of contact for parents, clients and other stakeholders and responsible for positively shaping the interaction that clients have with the company. You will also look after a range of routine administrative duties in order to ensure the smooth operations of the office. Examples of Tasks: 1 Phone Call Management – Happy, friendly encouraging person on the phone - Conduct effective call screening, directing, and message taking. A high degree of customer service is provided for all calls. All message details are taken accurately and ensure that they are followed up accordingly. 2 E-Mail management. Managing incoming and outgoing email and mail correspondence. Using our helpdesk system for emails. 3 Scheduling and re-scheduling – by phone or email - managing student appointments and staff appointments, using our Teachworks appointment system. 4 Invoice management – Keeping track of people’s invoices and passing invoices to the right people. 5 Data entry. Entering and maintain proper input of information into software. Data is kept up to date and entered into the system. 6 Using initiative - Troubleshooting and problem solving and doing whatever it takes to get parents, staff and students what they need so that everyone can thrive. 7 Working with other staff members - on busy days, passing tasks back and forward to others and making sure that we are ticking off tasks in the order of highest priority. 8 Conducting other duties as required. Other duties are done promptly, efficiently, and to a high degree. Other roles and responsibilities Process writing activities Participating in Zoom planning meetings Assist in development centre activities like: Group activities, case studies, in-tray exercise, technical skills/knowledge assessment and presentations General reception duties Call screening and message taking General administration Incoming mail – scanning, filing and distribution Outgoing – recording accurately Documenting processes Other ad-hoc activities as directed by the reporting manager

Requirements

Previous experience 1-2 years experience in a similar role would be helpful Skills that would be helpful in applying Accurate typing skills Computer skills and knowledge Microsoft Office Suite – Basic / Intermediate knowledge and operation of standard office equipment Current knowledge of clerical and administrative procedures and systems such as filing and record keeping Strong communication skills - written and verbal Excellent planning and organizing Ability to effectively prioritize Problem assessment and problem solving Information gathering and information monitoring High attention to detail and accuracy Flexibility and adaptability Strong customer service orientated Teamwork focus and approach Holidays We have a generous policy around holidays and they are usually taken during business shut-down periods. You will be required to work in ways that suit Australian school holidays and Australian public holidays.

Remuneration

R 8500 + potential bonuses

Closing date

31.05.2022

Contact person

Katleho M

Land line or cell

Please apply via email

email address

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